General Program Information
Free to New Recruits:
All New Recruits of Sustainable Fitness that attend a New Recruit Orienation, will receive a signatureT-Shirt for their very first mission with us.
Payment:
Payment must be made in full upon pre-registration and prior to the start date of your camp or you will not be allowed to participate until payment is made.
Early Bird Pricing:
Early Bird Pricing is availabe up to 72 hours before your camp start date (calculated from the midnight before camp starts).
NSF Charges:
A $25.00 administration fee will be charged for NSF cheques.
Loyalty Rewards Program:
Pay for and particpate in two full two rounds of camp (non pro-rated camp) and receive a $50.00 voucher; redeemable upon your third round of camp.
Requirements:
Before you start Boot Camp it is a requirement that you participate in a New Recruit Orientation. During this event, one of our Boot Camp Instructors will discuss your fitness goals; take your measurements, have you complete a physical activity readiness questionnaire and waiver of liability. We will contact you before camp starts to inform you of the time and location of the orientation. Orientations will be conducted in a group environment with other women with as much privacy as possible in this type of venue. If you have missed this event due to late registration, we will do our best to make alternate arrangements to prepare you for camp.
Days of Operation:
Morning camps are conducted on different days than evening camps; noted below.
- 3 day a week morning Boot Camps are conducted Mon, Wed, Fri
- 3 day a week late afternoon/evening Boot Camps are conducted Mon, Tue, Thu
- Our exclusive lunchtime camps located at The Forks Market are conducted Mon, Wed, Fri
Registration Deadline
Our registration deadline is 72 hours before the first day of camp, as we request that all new recruits attend a "New Recruit Orientation" to help prepare them for camp. If you are not able to attend orientation or have registered after the deadline we will not provide one; however we will accept late registrants for participation in camp there is room, and will contact you upon receiving your order.
Refund Policy
Sustainable Fitness will provide a full refund for Boot Camp sessions providing that one full weeks notice is given prior to the start date of the four week round of boot camp. We will provide a partial refund within 1 week of the start of camp (administration fee of $50.00 applies). Once camp has commenced no refund of monies will be issued. We will allow you a credit note, redeemable towards future services of Sustainable Fitness or to transfer your session to someone else of your choosing, as long as they successfully complete a Par-Q and sign our legal waiver. Our administration fee applies to both credit notes and transfers.
Make-up Day Policy
As of Nov 26, 2007, Sustainable Fitness will not provide refunds for Boot Camp sessions not taken by the client. Our fitness programs offered are sold as packages and not sold on a "per session" basis. Regardless, it is our intention to do our best to provide make-up day(s) wherever possible at any of our locations, but must be taken within the same four week round of camp. In some cases we may not be able to accommodate your request as our current schedule may not allow it. To request a make-up day the client must make a formal request to this office so we can make appropirate arrangements with the fitness leader. Note: We are not obliged to make special arrangements to provide make-up days outside of our program schedule.
Disclaimer:
We reserve the right to:
1. Only conduct a Boot Camp if a minimum of 10 people register. If there are less than 10 people in your camp, we will contact you as late as 24 hours prior to Boot Camp to see if you are willing to enlist in another camp. If this is not an option, we will gladly provide a full refund for any monies paid.
2. Boot Camp is conducted rain or shine; warm or cold, however we will cancel sessions due to severe weather conditions if deemed necessary. This is Boot Camp, so be prepared and dress for the weather.
3. If for any unforeseen reason we cannot proceed with any one or more of our four week Boot Camps as advertised; Sustainable Fitness will offer all registered participants the following alternatives: Option a) Ask that you register for the next available four week Boot Camp at the location you originally requested; Option b) Ask that you consider participating at one of our other Boot Camp locations; Option c) Provide you with a full refund. If in the unfortunate circumstance this situation comes up, we offer our sincere apology as it is always our intention to provide a top quality/service product to our clients.
